We want you to be completely satisfied with your purchase from our store. If you have any issues with your order, please contact us at Gutzbusta so that we can make it right. We have a clear and concise Returns and Refund Policy to make the process as smooth as possible.
Returning Items
To return an item, please contact us at our customer service team via the email below. Make sure to include your order number when contacting staff.
Please pack the item securely in its original packaging and include all accessories and documentation, making sure the order number is clearly visible on the box. We will not accept items that have been modified or used in any way. You are responsible for the cost of return shipping unless the item is damaged or faulty.
We cannot accept exchanges or refunds on any products that have been used. Due to health and hygiene reasons, we cannot accept used products back to the warehouse. If you have ordered the wrong size, and realise that you have only after you have started to fit the net, please contact us directly for further clarification of what to do next.
Contact Details
Email: sales@gutzbusta.com.au
Postal Address:
GutzBusta Hay Nets
Unit 7 / 1-13 Childs Road
Chipping Norton NSW 2170
Change of Mind
We accept returns for change of mind within 30 days of purchase. These can include swapping or exchanging item(s) for different sizes. The item(s) must be unused, in their original packaging, and in the same condition as when you received them.
We will issue a refund for the purchase price of the item(s) once we receive the item(s), excluding any shipping costs. While this process is underway, it is better to re-order with the correct item(s) to ensure your exchanged item(s) are delivered to you in a timely manner.
Incorrect Items Received
If you received the incorrect item(s), please contact us immediately. We will cover the cost of shipping the incorrect item(s) back to us. We will issue a replacement as soon as possible to you at no extra cost.
Damaged or Faulty Returns
If you receive damaged or faulty item(s), please contact us immediately. We will require photographic evidence of the damage or fault before we can process a return. We will cover the cost of shipping the item(s) back to us, and we will issue a replacement or full refund as soon as possible.
Damaged in Use
If your horse is using our nets and the net becomes damaged during use, please contact us immediately. We will require photographic evidence of the damage as well as the order number. Depending on the situation, we may offer a repair kit or exchange, subject to our discretion. Please note that general wear and tear, or damage caused by misuse may not be covered under our returns and refund policy.
Refunds
Once we receive your returned item(s), we will inspect it to ensure that they are in resalable condition. If the item(s) are in resalable condition, we will issue a refund to the original payment method within 7 business days. Please note that it may take up to 10 business days for the refund to appear on your account, depending on your bank or credit card company.
Thank you for shopping with us. If you have any questions or concerns about our Returns and Refund Policy, please do not hesitate to contact us.